Refund and Return Policy

Effective Date: April 27, 2025

At Hottopix, we are committed to ensuring your complete satisfaction with every purchase. This Refund and Return Policy outlines your rights and responsibilities when returning products or requesting a refund. By purchasing from Hottopix, you agree to the terms and conditions stated below.

We adhere strictly to fair trade practices and consumer protection regulations, fully compliant with Google AdSense policies and international e-commerce standards.

Return Eligibility

We accept returns within 14 calendar days of the date you receive your order. To qualify for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • The item must include all original accessories, manuals, and documentation.

  • Proof of purchase, such as an order confirmation email or invoice, must be provided.

Items that have been used, damaged after delivery, or missing original packaging and accessories are not eligible for a return or refund.

Products purchased as final sale, clearance, or custom-order items are non-returnable unless defective.

Return Process

To initiate a return, please contact our customer support team at info@hottopix.xyz within 14 days of receiving your item. Provide your order number, a description of the issue, and photographs if the item is defective or damaged.

Once your return request is approved, you will receive instructions on how to send the product back to us. You are responsible for the shipping costs associated with returning your item unless the return is due to a defect or an error on our part.

We recommend using a trackable shipping service and purchasing shipping insurance. Hottopix is not responsible for items lost or damaged during return transit.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

If the item is not in its original condition, or parts are missing for reasons not due to our error, only a partial refund may be granted at our sole discretion.

Shipping costs are non-refundable unless the return is a result of our error (e.g., defective or incorrect item shipped).

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please email info@hottopix.xyz with detailed information and photographs if applicable.

Upon approval, we will ship the replacement product at no additional charge.

Order Cancellations

Orders can be canceled free of charge within 24 hours of being placed, provided they have not already been processed or shipped. To request a cancellation, please email us at info@hottopix.xyz as soon as possible.

If the order has already been processed or shipped, you must wait to receive the item and then request a return following the guidelines above.

Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 48 hours of delivery. Provide clear photographs of the damaged product and the packaging.

We will work quickly to resolve the issue, which may include sending a replacement or issuing a full refund, depending on the specific situation.

Claims submitted after 48 hours may not be eligible for replacement or refund.

Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Downloadable software products

  • Final sale or clearance items

  • Customized or special-order items, unless defective

If you are unsure whether your item is eligible for return, please contact our customer service team for clarification.

Customer Responsibility

It is the customer’s responsibility to ensure that the product ordered is appropriate for their needs. Please review product descriptions and specifications carefully before making a purchase.

If you have any questions about a product before buying, our support team is happy to assist you.

Policy Changes

Hottopix reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be posted on this page with a new Effective Date.

Continued use of our website and services after changes have been posted constitutes acceptance of the updated terms.

We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Refund and Return Policy, please contact us:

  • Company Name: Hottopix

  • Address: 1754 D Street, Mount Clemens, Michigan, United States

  • Phone Number: 586-566-6039

  • Email: info@hottopix.xyz

Thank you for choosing Hottopix. We appreciate your trust and are dedicated to providing the best possible service.