Return Policy

Effective Date: 09/11/2024

At Hottopix.xyz, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, our Return Policy outlines the steps you can take.

1. Eligibility for Returns

To be eligible for a return, the item must be:

• In its original condition, unused, and in its original packaging.
• Returned within 30 days of purchase.
• Accompanied by a proof of purchase (receipt or order confirmation).

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Final sale items.
• Personalized or custom-made products.
• Opened software, media, or electronics.

3. Return Process

To initiate a return, please contact our customer service team at contact@hottopix.com or call us at 312-381-3912. We will provide instructions for shipping the item back to us. Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and issued to the original payment method.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us to check availability. Exchanges are processed similarly to returns, and you may be responsible for any price differences or additional shipping costs.

Contact Information:

• Address: 2490 S Blue Island Ave, Chicago, IL, USA
• Hotline: 312-381-3912
• Email: contact@hottopix.com